Wood-Mizer’s Nelspruit Branch opens doors to public
Wood-Mizer, the world’s leading manufacturer and supplier of thin kerf narrow bandsaw sawmilling equipment now has a branch in Nelspruit.
Speaking at the launch event, Branch and Area Manager for Wood-Mizer in the Lowveld, Rob Moxham, said that they intend to set a new benchmark for customer service support in the Lowveld for the sawmilling and timber sectors.
Wood-Mizer’s extensive customer base in the Lowveld matched with record demand for new mills prompted the new branch opening.
“The launch of the new branch shows our commitment towards improved customer service in South Africa and Africa but specifically in Mpumalanga,” Gavin Prowse, Wood-Mizer Africa’s Sub Saharan Area Manager said.
Customers will now have access to a range of services and solutions from the new branch located in Unit 19, Riverpark Business Park, 25 Rapid Street, Mbombela (Nelspruit).
In addition to a showroom area where new sawmill and blade maintenance equipment are on display, over the counter and floor sales staff will assist with new machine sales and any inquiries related to spare parts, after-sale and technical support, maintenance, training and new blade sales.
“Increased sales and the need for improved customer service made our direct involvement in the Lowveld a priority,” Gavin Prowse shared.
“The new branch consolidates all the services under one roof with customers now knowing they have a one-stop-shop destination for all their Wood-Mizer needs in the Lowveld,” Gavin Prowse continued.
Branch Manager and Wood-Mizer Area Manager Robert Moxham will oversee the day-to-day operations of the new branch.
Customer and Administrative Specialist Anemie Carpenter looks after spares part inventories, blade sales and liaison on maintenance and technical support.
Technical Specialist Alister Ryan will form part of the technical back-up team that customers in the Lowveld can rely on to keep their mills in good running order.
Alister is a Saasveld graduate and was initially based at Wood-Mizer’s branch office in the Eastern Cape. His technical skills and understanding of sawmilling processes will add to Wood-Mizer’s technical ability in the province.
Wood-Mizer looks forward to partnering directly with our customers in the Lowveld to grow your businesses into the future.
Wood-Mizer Africa’s technical reach in KZN extended
In a related event Wood-Mizer’s commitment to ongoing service improvement took a further step forward with the recent appointment of Michael Foord as Technical Specialist for Wood-Mizer in KwaZulu-Natal.
KwaZulu-Natal remains an important timber production region in South Africa with commercially sawn timber produced in the province an important supply mainstay to commerce in the RSA and neighbouring countries.
Wood-Mizer’s presence in the province is legendary with the brand constituting an important part of the sawmilling landscape there.
Steady sales in KZN and the Eastern Cape provinces in 2015 together with the ongoing need for after sales service have made it necessary for Wood-Mizer to boost its presence there to make good on its promise of unrivalled after sales service.
Lee Pauls, Wood-Mizer Africa’s Area Manager for KZN and the Eastern Cape and his team have now been joined by Technical Specialist, Michael Foord to further strengthen Wood-Mizer’s footprint in the two provinces.
Michael’s vested technical capacity will add to Wood-Mizer’s ability to commission new sawmills in the province, service existing mills and also provide for training and strategic advice in the planning phases of new mills coming on stream in future.
Please call Lee Pauls and his team in KZN for advice or to arrange for the next service appointment.
Visit woodmizerafrica.com for Lee Pauls’ contact details.